Sms and Email from BT today 17.06.2022

Received an SMS and Email from BT this morning informing me that my Broadband wasn't in good shape and I needed BT's help!

This is the text of the BT Email. Your Broadband Needs Our Help - We have noticed that your broadband is not performing as well as it should be, so you might experience problems browsing online or watching TV services.Don't worry, our expert engineers are on hand to help and you won't be charged anything for a visit.

What do I need to do? You just need to choose a date that is suitable for an engineer visit. 

Simply reply with either NEXT or MORE to the SMS we sent you from 61998 to mobile number ***********NEXT to book the earliest appointment, ideal for those who can have someone at home during the week.MORE to be sent 2 further slots to choose from. (usually in the next 3 working days)

My response was not so polite! 

Thanks! I guess your ‘expert engineers’ will do all possible to find a fault in my house rather than blame BT. Just remember, I have always had issues with BT Broadband! I have noticed problems lately with BT TV – pixelating and losing signal again, just as my previous encounter.

Of course this Email bounced back I tried messaging and got really frustrated as apparently my message wasn't understood! I enquired WHY, IT'S in PLAIN ENGLISH ..... and then demanded an Email address on which to respond to their Email.

Your Broada